DHP does not start with credit terms, first orders need to be paid on order. DHP will determine if and when a customer will be able to get credit terms.
All returns must be authorized by DHP prior to shipping any return to our warehouse. Items returned to DHP without authorization and/or freight collect will be refused. All returns must be shipped freight prepaid. Any replacement product will have freight prepaid back to your door.
DHP does not accept non-defective returns unless agreed upon during initial buy. If agreed upon, freight on the non-defective returns must be prepaid.
Warranty returns must be accompanied by the original end-user bill of sale, a clear explanation of why the product is being returned under warranty, and a brief description of any inspection and evaluation performed prior to its return. Acceptance of a warranty return does not constitute acknowledgment of the warranty given. Credit or replacement will only be authorized after warranty confirmation by the manufacturer or supplier. We reserve the right to issue credit or product in lieu of credit. All returns should be pre-authorized and freight prepaid.
All orders are shipped F.O.B. our warehouse unless otherwise authorized. If you have a preferred carrier please inform us, otherwise we will ship with the best available carrier for the product being shipped. Heated service is required in the winter for some products. All shipments will be insured unless we are otherwise advised.
The carrier is responsible for the safe delivery of the goods and any claims for damage or shortages should be made with the carrier
Inspect each shipment as soon as it arrives while the carrier is still present.
DHP makes no warranties, expressed or implied, including without limitation the implied warranties of merchantability and fitness for a particular purpose and in no event will be liable for any consequential, incidental or indirect damages arising out of the use or inability to use a product. All warranties shall be the warranties of the manufacturer or supplier and shall be limited to either the purchase price or product replacement with the same or equivalent product at the sole discretion of DHP